In keeping with our promise to deliver prompt and accurate services to the Jawans that we endeavor to serve, the PAO is taking initiatives to bring quality service to the very doorstep of the soldiers of the Indian Army. For the very first time, an initiative has been taken to send the Form 16 on-line, which will make it possible for all Jawans to view, download and print the same, wherever they are stationed. For the purpose of submitting the same to any financial Institutions, these could be attested by the COs/ OCs concerned, instead of sending these over to the PAOs. It is believed that this will considerably reduce delays and errors that creep in the receipt of these Form-16s by the individuals.

        The PAO has already started making Fund Payments through the Salary Accounts of the ORs, with the sole aim of cutting down of delays involved in the fund reaching the concerned individuals on time. The PAO is making similar efforts in releasing all payments towards final settlements of Accounts as well as terminal benefits in cases of deaths and desertions.

I once again remind all concerned to make full use of the PAO’s website, where the ORs can view their Monthly Statements of Accounts and Quarterly Statements of Accounts, and which also includes a query/grievances page, wherein the Jawans can lodge their query or grievances.  It is the aim of the PAO to settle this query as soon as possible and post a reply to the query through the website.

It is my request to all the Commandant of the Centre/COs/OCs of various units to disseminate the web address of our PAO amongst all the ORs and encourage them to generously use this facility. It is also requested that full assistance be provided to the Jawans to enable them to view, print and download their Form-16, at the very units where they are posted. Efforts are on to upload the same on to the websites of the Record Offices also, to facilitate their easy viewing and downloading by the Jawans. 

I would once again like to remind the COs/OCs of various units that the PAO requires their help in ensuring that all ORs get correct, accurate and timely payment of their dues. This, they can ensure by minimizing cases of wrong/incorrect/belated publications of DO IIs by units & formations.  I especially request you that in cases of Overstay of Leave (OSL) by a PBOR, his rejoining DO II should be forwarded on ­priority & separately by name to the PAO I/c, so that the PAO can take immediate action to revive the pay of the rejoining Jawan.  Similarly, in cases of Absent Without Leave(AWL) or Deserter cases, where the PBOR has rejoined, the two DO IIs i.e. for declaring him an AWL and as a Deserter should be cancelled together, failing which the Jawan’s Pay & Allowances would not be revived.  I would also request all heads of Units & formations to suitably advice the clerical staff, so that instances of incorrect publications of DO II could be avoided all together.

And finally, please do educate the Jawans on the benefits of maintaining a constant, single salary account, for their entire tenure of service. Also encourage them to get in touch with the PAO immediately for cases/complaints of excess credits/payments to their pay accounts so that immediate recovery of any wrong payment(s) made could be affected. It is our firm belief that the PAO would not be able to provide quality services to the Jawans without the help and cooperation of all Units and Formations concerned.

Thank You.